HP Service Manager 7.x Software:Change Management
OVERVIEW
This 5-day course provides students with the skills needed to effectively use, configure, and customize the Change Management application. This course covers how to use Service Manager 7.00 software to effectively manage the Change Management application, customize and configure the Service Manager 7.00 software using advanced administrative tools, and apply ITIL-based Change Management processes to Service Manager 7.00. This course is 50 percent lecture and 50 percent hands-on lab.
DURATION
Five days
Five days
INTENDED AUDIENCE
- Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x product
- Channel Partners and HP C&I Personnel: Consultants, system architects, integrators and planners who help customers with Service Manager 7.x implementations
- HP Engineers: HP personnel who provide pre-sales and post-sales support for Service Manager 7.x
PREREQUISITES
- HP Service Manager 7.x Software: Essentials (HF509s)
COURSE OBJECTIVES
At the end of the course, you will be able to:
- Describe how the the Change Management process works in Service Manager 7.x
- Describe the Change Management application architecture.
- Open, modify, approve, and close a change request.
- Control access to change management processes using operator records, profiles, groups, and capability words.
- Add change and task catgeories.
- Configure approvals and approval groups.
- Create alerts and notifications for changes.
- Create customized actions, forms, rules, views, and templates.