HP Service Manager 7.x Software:Request Management

OVERVIEW This 5-day course provides students with the skills needed to effectively use, configure, and customize the Request Management application. This course covers how to use Service Manager 7.0 software to effectively manage the Request Management application, customize and configure the Service Manager 7.0 software using advanced administrative tools, and apply ITIL-based Request Management processes to Service Manager 7.0. This course is 50 percent lecture and 50 percent hands-on lab.

 

DURATION
Five days

 

• Customers: Administrators, developers, web developers, and managers who are managing the Service Manager 7.x product
• Implementers: Consultants, system architects, integrators and planners who help customers implement Service Manager 7.x software in a customer environment.
• HP Engineers: HP personnel who provide pre-sales and post-sales support for Service Manager 7.x

• HP Service Manager 7.x Software: Essentials (HF509s)

COURSE OBJECTIVES

At the end of the course, you will be able to: 

• Describe how the the Request Management process works in Service Manager 7.0.
• Describe the Request Management application architecture.
• Open requests within Service Manager and guide them through their full lifecycle.
• Configure alerts, approvals, and master categories.
• Administer the structure of the Request Management catalog and associated levels of categories. Approve, deny, and retract quotes.